IT & Systems Administrator
| Open to Relocation / Remote | |
|---|---|
PROFESSIONAL SUMMARYHighly accomplished, results-driven System and IT Administrator with Exide Pakistan Ltd.20+ years of progressive experience in managing critical IT infrastructure, network
administration, and enterprise hardware. Expert in maintaining high-availability server
environments, including MS Exchange, Domain, and Virtual Machines (VMs), with
advanced skills in Acronis backup and disaster recovery. Proven ability to deliver highlevel remote and on-site support, manage hardware inventories, and drive system integrity.
Seeking a challenging Systems or IT Administrator role in the North American market where
expertise in system uptime and data security is paramount.CORE COMPETENCIES (ATS KEYWORDS)
| Windows Server (Domain, Exchange, POPCon), Virtualization
| (VMware/Hyper-V), Windows Client OS |
|---|
| Acronis Backup & Recovery, Data Migration, Disaster Recovery |
| Planning, Fortinet NSE 1, Network Security |
| undefined |
| Network Administration, Cabling/Topology, DNS, Remote Access |
| (LogMeIn), Enterprise Hardware/Troubleshooting |
| undefined |
| RQ4 (IQ Metrix), KPOS, TIO Express (Cricket Wireless USA), Rack |
| Space Email & Hosting Support |
| undefined |
| Programmable Logic Controller (PLC) Systems, Industrial PC (IMATIC |
| 120/ZEBO) |
| undefined |
PROFESSIONAL EXPERIENCESystem Administrator (Consolidated Role) | EXIDE Pakistan Ltd. | Karachi, Pakistan
April 2016 – Present• Key Achievements & Responsibilities: *• Maintained and monitored mission-critical live server infrastructure (MS Exchange,
Domain Controllers, POPCon), consistently achieving 99.9% system uptime for
corporate operations.
• Administered and managed multiple Virtual Machines (VMs) on VMware/Hyper-V
platforms, supporting Exchange, Domain, and Inventory services for 100+ users.• Engineered and deployed comprehensive Acronis backup and recovery solutions,
successfully reducing potential data loss risks and improving RTO (Recovery Time
Objective).• Managed the entire corporate IT equipment lifecycle, overseeing inventory control,
high-volume procurement, and stock management for new and replacement hardware.• Provided escalated Level 2 and Level 3 remote and on-site technical support to 100+
end-users, resolving complex hardware, software, and networking issues.• Contributed to the development and sustained support of the organization’s
proprietary Android Exide Claim App, ensuring seamless field integration.IT Support Executive (Night Operation) | Mobilelink USA | Karachi, Pakistan May 2014
– June 2016• Key Achievements & Responsibilities:*• Delivered specialized remote technical support to US-based retail store personnel,
ensuring the continuous operation of Desktops, Laptops, DVRs, and IP Cameras.• Expertly maintained and supported US retail-specific Point-of-Sale (POS) and
inventory systems, including RQ4 (IQmetrix.com), KPOS, and TIO Express
(Cricket Wireless USA).• Managed critical Rack Space Email and Hosting support for multiple US-based
wireless companies (Mobilelink USA, NexGen Wireless, Infinite Wireless), ensuring
business continuity.Team Lead - Project (Maintenance Contract) | Computer Marketing Company (Pvt.)
Ltd. March 2013 – January 2014• Key Achievements & Responsibilities: *• Led and mentored a team of 36 System Support Engineers responsible for
extensive hardware maintenance contracts across 18 State Bank of Pakistan branches
nationwide.• Oversaw all call log management functions, including timely assignment, follow-up,
and resolution, ensuring high client satisfaction and meeting stringent SLA targets.• Managed the Computer Hardware Workshop, implementing inventory tracking and
quality control measures for all maintenance and repair assets.EDUCATION & CERTIFICATIONSEducation• B. Tech (Electronics) | Dadabhoy Institute of Higher Education• Diploma of Associate Engineering (Electronics) | Govt. College of TechnologyProfessional Certifications & Development• Fortinet NSE 1 Network Security Associate | Fortinet NSE Institute• A+ Certification Course (CompTIA USA) | Pakistan Navy Engineering College• Network & System Administration | Pakistan Navy Engineering College (NUST)
LANGUAGES• Urdu (Native)• English (Professional Working Proficiency)